About us
We are a Western Australian business based in Perth that commenced trading in September 2020.
Our distinctive offering which sets us apart from the many other craft stores in our beautiful country is the large selection of premium quality handmade items for sale, with each item hand crafted by Jo-Anne Simons. We also have a large range of specially selected craft supplies. All items for sale are sourced from a variety of premium wholesalers.
Currency
All products and services on this website are listed in Australian Dollars (AUD). Your cart and checkout amount will be displayed in Australian Dollars (AUD).
Ordering
There is no minimum order amount.
Payments and payment methods
We accept all major credit cards, VISA, Mastercard and American Express. In addition, we accept debit Mastercard and Visa debit card. You can also use PayPal, or if you are using an Apple device, you can use a payment method attached to your Apple payment wallet and check out using Apple Pay. For those customers that prefer to buy now and pay later, we have partnered with Afterpay and ZipPay.
We do not charge a surcharge for any payment method.
Postage, shipping and handling
We offer free standard shipping Australia wide for all orders over $100. For a small extra fee, we can upgrade your free shipping from Standard Parcel Post to Express Post. Please see our Shipping and Postage page for more information.
For orders that do not qualify for free shipping, we will post Australia Wide for a flat rate, using either Standard Parcel Post or Express Post. You can choose your postage method when you checkout.
We will update your order and send you an email when we have posted your order with tracking information.
Can I pickup my order (Click and Collect)
Yes, you can collect your order directly from us, however you must have paid using one of the payment methods listed above prior to collection, and you must have contacted us to arrange a suitable collection time to ensure someone is present at our premises.
Can I cancel my order
No. Once you have placed your order and it has been processed by our payment gateway, you cannot cancel the order.
International orders and shipping
We ship internationally to New Zealand only. Please visit our Shipping and Postage page for more details about international shipping rates.
Please be aware that some of our items cannot be shipped internationally due to them being classed as either restricted exports or hazardous goods.
Returns and exchanges
We will refund or replace defective items within 14 days of the invoice date, unless the item has a warranty period specified on the invoice that specifies a different length of time.
We do not offer change of mind returns
Tax
All our prices are inclusive of GST. The price you see is the price you pay – there are no hidden surprises.